Airport Manager Bob Nicholas, A.A.E., has been at New York’s Ithaca-Tompkins Regional Airport (ITH) for nearly two decades, but he’s innovating–and producing results–like a new hire trying to make his mark.
ITH is on Facebook and Twitter–okay, no new earth turning over there. But promoting and holding a scheduled chat session on the Facebook wall and inviting your fans (and everyone else) to join in? That’s good stuff.
Nicholas answered questions for about an hour this afternoon, and I participated (as one of my Facebook alter-egos; Amin privilege has its privileges). He talked about several topics, including ITH’s sustainable master plan and even the airport’s art program. He even chimed in on the value of ITH’s social media efforts.
Nicholas, a self-described survivor of the rotary-phone era, is the first to admit that emerging media isn’t exactly in his wheelhouse. But here’s the thing: by both supporting his airport’s social media efforts and participating in them, he’s doing exactly what an organization’s leader should.
This guy never played a down of pro football, yet he’s gotten some pretty big awards (three, to be exact) for his head coaching efforts. Put another way, great leaders don’t have to be able to run the plays. They can do just fine by both knowing what needs to be done and trusting the people picked to do it.
Seems like ITH is in pretty sound hands.